Help
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Getting started
What is QRveo?
A service that makes a QR code open your video instantly. You upload the video, download its QR and put it wherever you want. Anyone who scans it watches it on their phone.
Who makes the videos?
You do. It can be the video your supplier gave you, one you shot on your phone or one you already have on social media. If you get stuck, message us.
How long until I have my first QR?
A few minutes: you create your account, upload the video and download the code once it finishes processing.
For people scanning
Do people scanning need to download an app or sign up?
No. They open the phone's camera, scan the code and the video plays in the browser. No app, no sign-up and no password (unless you add one).
Does it work on any phone?
Yes, on almost any phone with a camera and a browser, Android or iPhone, including budget phones.
Are there ads in the videos?
No. Only your video plays, and no other brands' videos appear at the end.
Videos and QR codes
Can I change the video without reprinting the QR?
Yes. Replace the video in your dashboard and the same code shows the new version. Everything you already printed keeps working.
Do you charge per QR?
No. You can create as many QRs as you need. Plans are based on storage and views per month.
How many videos fit in my plan?
It depends on length. As a reference, a 3-minute HD video takes up about 100 MB: Standard (60 GB) fits hundreds.
My video is in another language. Will it work?
Yes, you can upload it as is. If you want Spanish subtitles, it's best to add them to the video before uploading.
Does the QR replace my printed manual?
No, it complements it. Keep your printed manual and warranty, and add the QR to show how it's done.
Plans and payments
What happens to my QRs if I don't renew?
You won't be able to upload or edit videos, but the QRs you already printed keep working.
What happens if I run out of views for the month?
We email you when you've used 80% and 95% of your plan, so you can upgrade in time. Your videos don't stop when you reach 100%.
How do I pay?
By credit or debit card, or by SPEI bank transfer: fill in your details and we give you the transfer information.
Do you issue invoices?
Yes, we issue invoices (CFDI).
Privacy and branding
Can I make a video viewable only by my team?
Yes. Add a password to the video and share it only with the people who should see it.
Can I put my brand on the video page?
On the Standard and Premium plans you can hide or change the footer branding. On every plan you can put your logo on the QR code.